Our Customer Support Solutions

The strength of our customer support lies in our broad knowledge of the mechanical and electrical workings of every machine we build. This is achieved through detailed planning, strong project management and by placing the utmost importance on communication with our customer. Our support solutions comprise of the following offerings, these can be accessed as individual options or as a complete package:

  • Technical Support
  • Installation & Commissioning
  • Training
  • Spare Parts

 

Technical Support Solutions
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Technical Support

Technical support is a key offering in our customer support portfolio and we constantly strive to discover innovative ways to solve your problems. Through a combination of advanced technology and customer oriented services we can deliver a solution specific to your requirements.

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Training

Key to facilitating the smooth transition of your new system into your production process is the education of your operators and maintenance teams. We deliver structured training programmes to give a clear understanding of the workings of your machine.

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Installation & Commissioning

Engaging our team in the installation and commissioning of your machine will mean you will have the assurance that your system is being installed by industry experts. They will have the knowledge and resource to have your machine running at its optimal performance.

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Spare Parts

We build our equipment to be maintenance friendly adhering to ergonomics whilst maintaining practicality. We do this through the standardisation of assembled components/stations making the availability of replacements parts more obtainable to our clients.

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Our Testimonials

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Millipore has built a good partnership with DesignPro over the past couple of years, we always found them to be efficient and professional at all times and would have absolutely no hesitation in recommending them. Their help and assistance to create a complete solution was invaluable in the various projects completed to date on site, and enabled us to complete our objectives in a timely and cost effective manner.

Niall O CallaghanEngineering Manager, Millipore Ireland BV
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Collaborating with DesignPro has allowed for rapid development and testing of custom machine parts for our technology. Their knowledge and team of dedicated professionals are second to none and we look forward to continuing our partnership with DesignPro as we develop innovative solutions for this exciting and growing renewable energy market.

Vincent Mc CormackManaging Director, GKinetic Energy
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DesignPro are dynamic and creative when it comes to generating custom engineering solutions for complex automation processes while managing to meet aggressive timelines.

Declan FoxEngineering Project Manager, Abbott Diagnostics
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DesignPro have been a trusted partner of SMC since 2004. They have a real focus on applications and solutions that delivers true value and tangible benefits to their clients. They continue to build on their breadth of skills, always in touch with the latest technologies that we have to offer the automation industry.

Fintan ByrneNational Sales Manager, SMC Pneumatics Ireland Ltd.
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Amazing co-operation! Knowledgeable, professional and responsive with a strong focus on creating 'seriously-simple' innovative solutions.

Paul FahrniProject Engineering, Afag Automation AG.
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Over the past 10 years we have found that DesignPro constantly strive to exceed the expectations of their customers by introducing them to the latest industrial and process technologies. They have proven to be an exceptional partner to Festo and we look forward to many more years of technical innovation between both companies.

Pat HayesIndustry Segment Manager, Festo Ireland.

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